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Refund Policy

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Refund Policy

    Effective Date: 15/04/2025

     

    At KIIT Gomedserv Private Limited ("we," "us," or "our"), we strive to ensure that you are completely satisfied with our services. However, if for any reason you are not satisfied with a service you have received through our platform, we offer a refund policy to help resolve the issue. Please read this policy carefully to understand your rights and the process for requesting a refund.

     

    1. Eligibility for Refunds

     

    Refunds will be considered under the following circumstances:

     

    1. Service Not Delivered

     

    If the service you booked was not delivered as agreed (e.g., the service provider did not show up, the service was incomplete, or there was a major discrepancy in what was promised), you may be eligible for a full or partial refund.

     

    1. Unsatisfactory Service

     

    If you are dissatisfied with the quality of the service provided, you can raise your concern with us within [Insert Number] days of service completion. After reviewing your case, we will determine whether you are entitled to a refund, and if so, the amount to be refunded.

     

    1. Billing Errors

     

    If you are charged incorrectly (e.g., an overcharge, duplicate charge, or incorrect service charge), you are eligible for a full refund of the incorrect amount.

     

    1. Cancellation by the Service Provider

     

    If the service provider cancels the service after booking, you are entitled to a full refund of the amount paid for the service.

     

    1. Non-Eligibility for Refunds

     

    Refunds may not be provided in the following situations:

     

    If the service was provided as per the agreed terms and conditions, and the dissatisfaction is not related to service quality or delivery.

     

    If the service was cancelled by the customer after the service provider had confirmed or started work.

     

    If you fail to cancel or reschedule an appointment within the cancellation window as specified at the time of booking.

     

    If the service was booked for a non-refundable special offer, promotion, or discounted price (unless specified otherwise).

     

     

    1. Refund Request Process

     

    To request a refund, follow these steps:

     

    1. Contact Us: Reach out to our customer support team within 1-2 working days of the service being completed or canceled, via email at info.triidot@gmail.com or through our support portal.

     

     

    1. Provide Information: Include relevant details such as the service ID, your booking details, reason for the refund request, and any supporting documentation (e.g., photos, receipts, correspondence with the service provider).

     

     

    1. Refund Review: Our team will review your request and, if eligible, process the refund within 3-4 business days. You may be asked for additional information or clarification during this process.

     

     

     

    1. Refund Method

     

    If your refund request is approved, the refund will be processed to the original payment method used for the booking. The time it takes for the refund to reflect in your account depends on the payment provider and can take up to [Insert Number] business days.

     

    1. Cancellation of Services

     

    You may cancel a service booking prior to the service date according to the cancellation terms provided at the time of booking. Cancellations made outside the specified cancellation period may be subject to a cancellation fee, and refunds will be processed based on the circumstances of the cancellation.

     

    1. Dispute Resolution

     

    If you are not satisfied with the resolution of your refund request, you can escalate the matter to our customer relations team or seek resolution through the appropriate legal channels.

     

    1. Changes to the Refund Policy

     

    We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, with the effective date updated accordingly. Please review this policy periodically to stay informed about any updates.

     

    1. Contact Us

     

    If you have any questions or need assistance regarding our Refund Policy, please contact us at:

     

    KIIT Gomedserv Private Limited

    Email Address: info.triidot@gmail.com

    Phone Number: 8367592108

    Website: www.triidot.com