Effective Date: 15/04/2025
- Introduction
Welcome to KIITM Gomedserv Private Limited ("Company", "We", "Us", "Our"), a platform that connects customers with skilled professionals for hospital, diagnostic center, and clinic services. These services include breakdown calls, repairs, annual maintenance, comprehensive maintenance contracts (CMCs), rentals, sales, and services. We ensure the quality of services through professional vetting, training, and technology-driven operations.
These Terms and Conditions govern your access to and use of our services, platform, website, and applications. By accessing or using our services, you agree to comply with and be bound by these Terms.
- Acceptance of Terms
By using the services provided by KIITM Gomedserv Private Limited, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must immediately discontinue use of the platform.
- Services Provided
KIITM Gomedserv Private Limited connects customers with skilled professionals for the following services:
Hospital, Diagnostic Centre, and Clinic Services
Breakdown Calls and Repairs
Annual Maintenance
Comprehensive Maintenance Contracts (CMCs)
Rentals, Sales & Services
These services are available through our online platform, where users can book, schedule, and pay for the required services. We also ensure the quality of services through our vendor subscriptions and professional training programs.
- Registration and Account
To access certain services, users may need to create an account with KIITM Gomedserv Private Limited. When registering, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account.
- Service Usage
For Customers: You agree to provide accurate details about your service needs and to comply with all terms regarding scheduling and payment. All services are subject to availability and are provided based on the service description.
For Service Providers: You agree to provide services in a professional and timely manner, ensuring that all work complies with applicable laws and industry standards. Vendors are required to go through a vetting process to ensure quality and reliability.
- Payments and Fees
Payments for services booked through the platform are processed via our payment gateway. The fees associated with each service are listed on the platform and may vary depending on the type of service, location, and service provider. The total fee, including applicable taxes, will be clearly stated at the time of booking.
Our revenue model is based on:
Service Commissions: A percentage of the service fee.
Vendor Subscriptions: Fees for vendors subscribing to our platform to provide services.
Value-Added Services: Charges for additional services provided by the company or vendors.
- Cancellations and Refunds
For Customers: You may cancel or reschedule your service booking in accordance with our cancellation policy. Depending on the timing, you may be eligible for a full or partial refund.
For Service Providers: You are expected to honor confirmed appointments. In case of unavailability or failure to provide the agreed services, alternative arrangements must be made.
- User Responsibilities
By using the KIITM Gomedserv platform, you agree not to:
Engage in any illegal, fraudulent, or harmful activities via our platform.
Interfere with or disrupt the functioning of the platform or service.
Violate any applicable laws or regulations.
- Privacy Policy
We take your privacy seriously. By using our services, you consent to our collection, use, and sharing of your personal data as outlined in our Privacy Policy. Please review our Privacy Policy to understand how your information is protected and used.
- Limitation of Liability
KIITM Gomedserv Private Limited is not responsible for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our platform or services. Our total liability will be limited to the amount you paid for the services, if applicable.
- Indemnification
You agree to indemnify and hold KIITM Gomedserv Private Limited, its officers, employees, agents, and affiliates harmless from any claims, losses, or damages, including reasonable legal fees, resulting from your violation of these Terms and Conditions or any other use of the platform.
- Termination of Account
KIITM Gomedserv Private Limited reserves the right to suspend or terminate your account if you breach any of the terms of this agreement. You may also close your account at any time by contacting us.
- Dispute Resolution
Any dispute or claim arising from the use of our services shall be resolved through binding arbitration under the laws of India, and the venue for arbitration will be in Telangana.
- Modifications to Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our platform will signify your acceptance of the revised terms.
- Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
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